Client Survey

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Client Survey

If you are a Stryder client, or their support person, we would like to request your assistance by completing the 5 minute survey below. We value your feedback, and your responses will help us to improve our services. Thank you for your time.

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1. How many years have you been a client of Stryder?

less than 1

1-2

2-3

4 or more

2. On average, how many trips per month do you make using Stryder’s transport service?

1-2

2-4

4 or more

3. Which Stryder transport services do you use? Tick all that apply.

4. When using Stryder for transport to medical, rehab or everyday appointments, do you mostly travel:

Locally (0 to 8 km) or

In surrounding suburbs (9-15) kms or

Further afield (15+ kms)

Not sure

5. Is Stryder always able to assist with your transport request?

Always

Usually

Sometimes

Hardly ever

6. If services have not been available to you, what was the reason given?

No seats available

Appointment time out-of-operating hours

No driver or vehicle available

Insufficient notice for journey

Other

7. If Stryder’s service was not available what is the most common alternative for you?

Re-schedule my appointment time and book transport for another time

Cancel my appointment

Ask a family member or friend to assist me

Taxi

Uber

Other

8. What are the two main reasons you use Stryder’s community transport services?

Cost

Reliability

Door-to-door

Safety

Wheelchair accessibility

My Aged Care client

NDIS client

9. Are you one of Stryder’s:

Subsidised clients referred through My Aged Care under the Commonwealth Home Support Program (CHSP)?

Clients who are on a home care package?

NDIS clients

Other

10. On a scale 1 – 10 with 10 being the highest:

a) Are Stryder’s vehicles suitable for your transport needs?

b) Does Stryder’s service provide timely and reliable transport to your appointment or destination?

c) Do Stryder team members offer to assist you to your door?

d) Does Stryder’s service allow you to maintain your independence?

e) Do you feel safe and trust the service Stryder provides?

f) Do Stryder team members treat you with respect?

g) Does Stryder’s service help with your wellbeing, health and quality of life?

h) Does Stryder’s service provide you with opportunities to interact and form friendships with others?

i) Does Stryder’s service allow you to get out and about to do what you want?

j) How affordable do you find Stryder’s services? (With 10 being very affordable)

11. How likely is it you would recommend Stryder to a relative or friend?

a) Please explain the reason for your recommendation:

12. Would you be interested in participating in an advisory group that would meet twice a year? (Advisory groups are made up of service users and provide insights, suggestions and have input into policy.)

General Advisory Group or

NDIS Advisory Group

No

13. Social Program & Newsletter – would you prefer to receive via mail or email?

Mail

Email

If email, please provide details below.

14. Select your Age Group:

under 35 years

36-64 years

65-74 years

75-84 years