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Office & Volunteer Manager

Office Volunteer Manager Position Description

Role Purpose:

The role of Office & Volunteer Manager involves overseeing office administration and information technology to ensure team members have appropriate resources available to allow them to operate efficiently and safely; as well as managing volunteer promotion, recruitment, induction and training.

Role Responsibilities:

Working closely with the General Manager and Operations Team, the position holder will use their initiative, pay close attention to detail and provide efficient and accurate work.  The position objectives include:

  • Efficient oversight and smooth management of Stryder Office
  • High level of administrative management
  • Efficient database management and Government reporting
  • Accounts administration supporting external accountants, including payroll and invoicing, aged debtors
  • Policy & Procedure controls
  • Service Promotion
  • Volunteer promotion, recruitment, induction & training
  • Oversight of work and rosters for office volunteers
  • Support the Client Services team with bookings and administrative support
  • NDIS Quotes and agreements
  • Liaising with Home Care Package Providers

The position of the Office & Volunteer Manager operates within a small, motivated team that consists of office employees and volunteers to deliver quality transport services and information to Stryder’s key stakeholders.  The position holder is required to prioritise, problem solve, analyse data and communicate and update the team with internal procedures to ensure data accuracy.   The position is based at the office in Gladesville.

The successful candidate will be someone who has a passion for working in a purpose-driven team, committed to helping vulnerable people in the community with essential community transport; will be someone with an eye for detail, good analytical skills and understands the importance of accurate data.  This needs to be paired with excellent communication skills and the ability to write succinctly and with flair.

Essential criteria:

  • Diploma in Business Administration or similar or relevant experience
  • Strong organisational skills in time management and prioritising workflows
  • High attention to detail
  • Moderate to advanced knowledge of Microsoft Office 365, including Excel
  • Competent in managing/problem solving information technology
  • Competent in data analysis and data entry
  • Advanced communication skills that can be applied across a diverse workforce and community
  • Minimum four (4) years’ experience working within the community services NFP sector
  • Minimum of two (2) years demonstrated experience in leading a team of office employees and volunteers
  • Current National Criminal History Check
  • Current Working with Children’s check
  • NDIS workers check
  • COVID-19 vaccination (3 doses)

Desirable criteria:

  • Experience in the Aged Care, Community Transport or NDIS sectors
  • Familiar with the following software applications:
    • Xero accounting software
    • Routematch transport scheduling software
    • Sharepoint
  • Volunteer or HR management
  • Experience in grant writing
  • Database management
  • Current NSW Drivers Licence

For applications to be considered a cover letter must be included with your resume, covering your experience relating to the role responsibilities and addressing the essential and desirable criteria.  Email applications to to the attention of the General Manager by Wednesday 2 November 2022

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