Position Description

Reports to General Manager
Ideally full time, negotiable
Salary: SCHADS Award Grade 5
Salary sacrifice; flexible work arrangements. 

Organisation Overview 

Stryder is a not-for-profit community transport service provider under contract to Transport for NSW, providing subsidised transport for eligible home care (CHSP) clients, primarily those who are transport disadvantaged due to their age, frailty, disability, cultural, language, or other diverse needs. Stryder also provides accessible transport options for people on NDIS packages and Home Care Packages. To complement our core business, Stryder has also established a level of commercial business, including bus hire. 

 The Role 

This position reports to the General Manager and is an active member of the management team, contributing and supporting the organisation’s strategic direction and financial viability. This position will play a role in guardianship of the brand and ensuring the image promoted to the community reflects the high-quality level of service provided. 

The key responsibility of the Business Development Manager is to grow and maintain business relationships by identifying new customers to meet all sales targets as defined in the business development plan in order to contribute to long term sustainability and growth of Stryder. 

The focus of the role will therefore be to:

– Develop a strategy to drive sales
– Execute/implement strategy with the assistance of internal and external stakeholders, making sure that all objectives are achieved
– Communicate the strategy to all stakeholders gaining a high level of understanding with all the various activities
– Conduct research and market analysis to clearly define target groups
– Maintain currency of business development resources, information for tenders, sponsorship packages and other strategic documents
– Fostering key strategic relationships:

  • Engage with senior management in the development of new opportunities 
  • Identify, prepare, drive and bring to fruition new sales 
  • Foster, build and maintain key strategy relationship with internal and external stakeholders 
  • Develop referral pathways into the service for referrers such as GPs, RAS assessors, Home Care Package providers, NDIS plan managers, case workers and social workers 
  • Identify government and industry opportunities 
  • Prepare, research write, submit and monitor expressions of interest, proposals, tenders and grant applications 
  • Prepare reports and presentations for business development opportunities with internal and external stakeholders 
  • Regularly attend meetings and make presentations with the purpose of driving business, to key influencers and potential partners with the aged care and disability sector, as well as the business sector 
  • Monitor community transport, aged care and disability competitors, market conditions and product development within the industry 
  • Assist in the management of partner relationships

External Liaisons and Public Image 

  • Promoting Stryder’s services to prospective clients and via identified pathways 
  • Promote Stryder on its digital media channels, including content creation and dissemination – posts, e-newsletters, website, in line with Stryder’s brand and social media strategy 
  • Promote Stryder as a brand through various marketing activities, public relations, business chambers and networks, and community engagement activities 
  • Provide input to marketing activities and requirements 

Essential Criteria:

– Proven skills in sales and business development
– Excellent presentation and communication skills
– Digital media and promotion experience
Experience and/or excellent understanding of the community services or not-for-profit sector. Experience in the aged-care, disability and community transport sectors would be highly valued.
– Ability to prepare business cases; write tenders for senior management and board consideration
Ability to work closely within a small team environment and to relate well with others
A Driver’s Licence 

Desirable Criteria: 

– Experience in the community transport sector
Knowledge and understanding of reforms in the aged care and disability sector, including Community Transport industry.
Knowledge and understanding of the Commonwealth Home Support Program and the National Disability Insurance Scheme
Experience with supporting and assisting elderly people, people with disabilities, and people with health related issues resulting in transport disadvantage
Experience in working with people from diverse backgrounds, including those who are culturally and linguistically diverse
Marketing experience.
Experience in using Social Media as a marketing tool 

Apply to:

The General Manager via the online form. Please include in your application a cover letter addressing your experience in the criteria listed. 

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